How to Understand Type 2 Diabetes
As a UX designer beginning this project, my understanding is that Type 2 diabetes is more than a medical condition. It is a lifelong experience that requires people to make ongoing decisions about their health, often with the support of digital tools, healthcare providers, and personal routines. To design an effective solution, I need to understand who these patients are, their comfort level with technology, and the barriers they face when managing their condition day to day. By learning about their behaviors, needs, and digital habits, I can help create an experience that feels accessible, supportive, and empowering in managing Type 2 diabetes.
Defining the Patient Value Proposition
Stakeholders had a clear vision for the product, technology, and business opportunity. My challenge was to uncover the corresponding user need and identify how the experience could create meaningful value for patients.
Business Perspective & User Perspective
Identifying the Biggest Opportunity
Research uncovered a consistent theme across interviews, stakeholder conversations, and ecosystem mapping: patients weren't looking for more data. They wanted confidence that they were managing their condition correctly.